Statute

DEFINITIONS

1. Company – WIESŁAW OBIDOWICZ PRZEDSIĘBIORSTWO PRODUKCYJNO-HANDLOWE “FIGARETTI” with its registered office at ul. Zdunów 18G/2, 30-428 Kraków, NIP 6781002817, REGON 350744880 providing apartment and house rental services.

2. Client – a natural or legal person with legal capacity within the meaning of the Civil Code, concluding an agreement with the Company.

3. Apartment – a residential premises in a building, described in detail in the offer presented on the website.

4. Manager – a person representing the Company, authorized to manage the apartments.

5. Reservation form – a document constituting a form of booking an apartment for a temporary stay.

6. Deposit – an amount constituting part or all of the Client’s payment for the stay in the apartment.

GENERAL PROVISIONS

The Company declares that it is authorized to provide temporary apartment rental services for short-term holiday stays of Clients.

RESERVATION

1. The offer of apartments available in the Company is available on the website https://figaretti.com.pl
2. Reservations for apartments can be made online on the website https://figaretti.com.pl, electronically or by phone.

3. Reservation is made after the Client fills in the online reservation form on the website or sends it by e-mail.

RENTAL FEE

1. The rental fee is always specified in the booking form.

2. The fee includes the applicable 8% goods and services tax.

3. The rental fee includes:
– the stay in the apartment of the number of people specified in the form;
– the stay in the apartment of a child up to 3 years of age who sleeps with an adult (guardian) and does not require an additional set of bedding;

– media used by the Client;
– washing of bedding and towels;
– final cleaning.

4. The fee does not include: meals, additional cleaning, additional change of bedding and towels, the stay of a pet and the costs of parking in a garage or parking space, renting a cot and the resort fee. Unless the booking form states otherwise.

5. The Client, after 8 days of stay in the apartment, is entitled to a free change of towels. The condition for the exchange is that the Client notifies the Company by e-mail or phone of the desire to exchange.

PAYMENT RULES

1. Payment deadline for reservations made in advance:
The Client is obliged to pay 100% of the booking value no later than 14 days before the planned arrival date to the Company’s bank account provided in the booking form.

In the event of failure to pay by the specified deadline, the booking is not guaranteed and may be cancelled without the right to a refund of previously paid deposits.

2. Payment deadline for last minute bookings:
In the event of a booking made less than 14 days before the planned arrival date, the Client is obliged to pay the full booking value immediately after making it, to the Company’s bank account provided in the booking form.

Failure to pay immediately may result in the booking being cancelled without the right to a refund of any deposits.

3. Payment confirmation:
After making the payment, the Client should immediately send a confirmation of payment in PDF format to the booking service email address.
The final confirmation of the reservation will be made after the funds have been credited to the bank account of the Company/Manager

4. In the event that the Client makes a payment in a foreign currency,
it will be converted into Polish zlotys on the terms and conditions resulting from the regulations of Polskie ePłatności, which provides the service of settling reservations in foreign currencies. The regulations of the aforementioned entity are available at: https://pep.pl

Polskie ePłatności is a separate entity from Renters providing the aforementioned service, bearing full responsibility for its correct implementation on the principles resulting from the aforementioned regulations. Renters is not responsible for the correct operation of the aforementioned entity or for the conditions under which the currency conversion of payments made by the Client in foreign currency occurs. Any claims or complaints regarding the aforementioned may be submitted by the Client only directly to Polskie ePłatności on the terms and conditions resulting from the aforementioned regulations of this entity. All payment orders that require currency conversion are executed using the exchange rates (buy or sell) from the “AG Exchange Rate Table” applicable at the Settlement Agent at the time of accepting the payment order for execution by AG. The “AG Exchange Rate Table” is available in the Seller’s Account.

5. In the event that the Customer concludes a rental agreement on the terms of a non-refundable offer, the Customer is not entitled to a refund of the funds paid for the reservation, including in the event that the Customer does not use the reservation and does not stay in the rented Apartment.

CHANGING A BOOKING

1. The Client may change the booking on the following terms:
The Client may transfer the booking to another apartment of a similar or higher standard, no later than 24 hours before arrival. The Client is obliged to pay the difference in price, if any, at the time of transferring the booking; the Company/Manager will notify the Client of the difference in price at the time of transferring the booking. The difference in price will be calculated by subtracting the price for which another apartment can be booked on a given date from the booking value;
The Client may change the booking date once, provided that apartments of a standard accepted by the Client are available on the new date, no later than 5 days before the agreed arrival date. The new booking date is binding and cannot be changed again. The Client is obliged to pay the difference in price, if any, at the time of changing the booking; the Company/Manager will notify the Client of the difference in price at the time of changing the booking date. The difference in price will be calculated by subtracting the price for which another apartment can be booked on a given date from the booking value; After the reservation has been started, the Client cannot change the apartment to another one or change the reservation dates.

2. If the change in the reservation made by the Client is not possible, the reservation is valid and will be fulfilled in accordance with its original rules.

CANCELLATION OF RESERVATION

1. The Company allows the possibility of canceling the reservation without incurring any costs, provided that the Client indicates a new Client for the same apartment in the same reservation period.

2. In the event of cancellation of the reservation 14 or more days before arrival, the Client will not bear the costs of canceling the reservation.

3. In the event of cancellation of the reservation less than 14 days before arrival, the Client will bear the costs of cancellation in the amount of the deposit paid (even if it is 100% of the reservation amount). Only the costs of mandatory services and/or services included in the reservation that will not be performed by the Company due to the cancellation of the reservation are refundable to the Client.

4. The Company/Manager may cancel the reservation if the reservation has not been paid by the Client within the time specified in the Form. The Company or Manager is obliged to inform the Client by e-mail about the cancellation of the reservation for the above reason.

5. If the payment for the reservation has not been made by the Client within the time specified in the Reservation Form, the Company/Manager may demand payment from the Client of the amounts due under points 1-4. And if the Client has made the payment, the Company/Manager shall deduct the amount due to it for the costs referred to in points 1-4 and demand supplementation of the reservation fee if the reservation is fulfilled.

RULES OF CHECK-IN AND CHECK-OUT IN THE APARTMENT

1. The Client is expected in the apartment on the first day of the stay specified in the reservation, from the time set by the Company/Manager, unless otherwise agreed with the Company/Manager when making the reservation.

2. The Client should leave the apartment/house by the time set by the Company/Manager on the day of departure, unless otherwise agreed with the Company/Manager when making the reservation or during the stay.

3. The Client will collect the keys to the apartment/house after all reservation fees have been paid, including the mandatory deposit (if there is information about it when making the reservation). Only one set of keys is available for each apartment.

4. The Client’s check-in and check-out in the apartment is contactless. After paying for the reservation in full, the Client will receive check-in/check-out instructions from the Company/Manager by e-mail to the address provided in the reservation form, on the day preceding the check-in date or after paying for the reservation in full.

5. On the day of check-out, the Client is obliged to leave the keys to the apartment in the appropriate place, in accordance with the instructions sent by the Company/Manager. The same rule applies to parking remote controls (if they have been issued to the Client). Failure to comply with this rule may result in the Client being charged for all costs incurred by the Company in this respect.

CUSTOMER LIABILITY

1. After taking over the apartment, the Client bears full responsibility for the elements of equipment and decoration in the apartment.

2. If the Client notices any deficiencies or damage to the apartment, the Client is obliged to report them to the Company/Manager by e-mail or phone immediately after check-in. The list of apartment equipment is in the offer description and/or in photos on the website https://figaretti.com.pl.

Faults reported on weekdays will be removed without undue delay, unless the nature of the fault determines a longer repair time. Faults reported on Saturdays, Sundays and holidays will be removed on the first working day after the holiday period or at the earliest available date. For faults caused by the Guest, an adequate monetary compensation will be charged.

3. The Client making the reservation is responsible during the stay for the behavior of all roommates and people using the apartment at that time and for any damage, losses, missing elements caused by the fault of the apartment users.

4. The Client should use the apartment in the manner specified in the Regulations throughout the entire stay, and if the Regulations do not specify the manner of use in full – in a manner that corresponds to the properties and purpose of the item.

5. If during the Client’s stay in the apartment there is a need to make repairs, the Client is obliged to notify the Company immediately and allow the Company to enter the apartment in order to perform the necessary repair work.

6. Failures resulting from reasons beyond the control of Apartamenty Figaretti (utility supply, including the Internet, failures of equipment located in the apartment) do not constitute grounds for canceling the reservation or changing the price for the reserved apartment – the Guest is obliged to pay for the entire reservation.

7. The Company is entitled to enter the apartment without the need to obtain the Client’s consent, at any time, in a situation where a failure or other sudden event (flood, fire, gas leakage, etc.) occurs in the apartment, requiring immediate intervention, and may take all necessary actions to protect the apartment from damage or increase.

8. In the event that the Client fails to notify the Company of a breakdown in the apartment or prevents the Company from taking action to remove the breakdown or the effects of a sudden event, including entering the apartment during the Client’s stay there, the Client shall be liable for all the effects of such action/omission, including the consequences of the breakdown or sudden event, which could not be removed due to the above-mentioned behavior of the Client.

9. The Company is entitled to enter the apartment at any time to inspect the technical condition of the rented apartment during the reservation and the compliance of the Client’s behavior with the terms of the concluded agreement, and the Client is obliged to make it available to the Company.

RULES APPLICABLE DURING THE STAY

1. The Client is obliged to properly secure the apartment (i.e. close doors and windows, carefully store keys).

2. The apartment may only be occupied by the maximum number of people declared in the reservation form. Unregistered persons may stay in the apartment between 07:00 and 22:00. The stay of an unregistered person in the Guest’s apartment after 22:00 is tantamount to the consent of the person renting the apartment to payable additional accommodation, according to the full prices applicable on the day of the additional accommodation.

3. Pets are not allowed in the apartment.

4. It is forbidden to organize parties in the apartment that disturb the order in the building.

5. In all apartments/houses, there is a night silence between 22:00 and 06:00 in the morning.

6. The Client is obliged to maintain the apartment used as part of the reservation in the proper condition and standard – in the same condition as it was received by him on the first day of his stay.

7. Smoking tobacco and other tobacco-like products in the apartment is prohibited

8. It is forbidden to light fires on terraces, balconies and in gardens. It is also forbidden to use furniture and other items belonging to neighbours. Furniture in the apartment may not be taken out onto the balcony, terrace or garden.

9. It is forbidden to modify the TV settings, including the image, sound, network and other configuration parameters, change or delete programmed TV channels. It is also forbidden to enter new access codes, PINs or other security features for the TV, as well as install, delete or modify applications and software.

10. It is forbidden to throw rubbish and cigarette butts from balconies, terraces and into the gardens.

11. Due to fire safety, it is forbidden to use heaters, irons and other electrical devices in the apartments that are not part of the room equipment. The above does not apply to chargers and power supplies for RTV devices and computer power supplies.

12. Earlier departure than specified in the reservation, the Client does not oblige the Company to refund any part of the rental fee.

13. The Company reserves the right, in the event of sudden failures or other unforeseen events, to relocate the Client to another facility of a similar standard, size and location.

CONTRACTUAL PENALTIES

1. On the day of the Client’s check-out, after the end of the rental period, the Company/Manager will conduct an inspection of the condition of the apartment’s equipment.

2. Finding any shortages and/or damages in the apartment entitles the Company to deduct the remuneration due from the deposit or to collect funds/demand payment from the Client of the amount of losses incurred in order to restore the condition and standard of the apartment to its original state.

3. Failure by the Client to report any damages and/or shortages in the apartment does not release the Client from any liability for them.

4. For loss of keys, the Company has the right to charge the Client for the costs of making keys and replacing locks.

5. In the event of a particular failure by the Client to maintain cleanliness in the apartment, which will result in the need for additional work to be performed by the cleaning staff, and the cleaning exceeds the standard cleaning time of the apartment/house, i.e. 2 hours, the Company has the right to charge the Client an additional fee of PLN 180 (one hundred eighty) for each additional hour of work by the cleaning staff.

6. Concealment by the Client of arrival with an animal entitles the Company to charge the Client a one-time additional fee of PLN 300 (three hundred zlotys) for the stay of one animal.

7. Violation of the smoking ban in the apartment results in charging the Client an additional fee of PLN 600 (six hundred).

8. Unjustified call of the Company’s employees results in charging the Client an additional fee of PLN 180 (one hundred eighty).

9. In the event of the arrival of the police due to the reprehensible behavior of the Client or the persons occupying the apartment with him or complaints from neighbors about the above persons, the Company has the right to charge the Client an additional fee of PLN 600 (six hundred).

10. If after the expiry of the rental period or after its termination the Client continues to use the apartment without the consent of the Company, the Client is obliged to pay compensation for the unauthorised use of the apartment in the amount of 3 times the regular fee.

11. In the event that more people than declared in the reservation form are staying in the apartment, the Company/Manager finds vandalism and/or a gross violation of the peace of the home, the Company is entitled to terminate the agreement immediately and/or demand an appropriate additional payment. In such a case, the Client is not entitled to a refund of the fee and other rental costs, including for the time in which the apartment reservation period is shortened for the above reasons.

COMPLAINT

1. In the event of finding any irregularities during the stay in the apartment, in relation to the conditions specified in the reservation, the Client has the right to file a complaint during the stay. After exceeding this period, the above-mentioned Client’s right expires, and complaints will be left without consideration.

2. Complaints, grievances and any grievances should be sent to the following address: figaretti@figaretti.com.pl

3. The complaint will be considered within 14 working days of its receipt by the Company. The Client will be immediately notified by e-mail about the method of handling the complaint.

4. In the event of accepting the complaint, the Client will receive compensation in an amount proportional to the incurred and documented damage.

ADDITIONAL PROVISIONS

1. During the entire stay, the Client may report any failures or damages in the apartment 24 hours a day/7 days a week by calling: +48500 110 008 or by e-mail to: figaretti@figaretti.com.pl

2. In the event that the Company is unable to fulfill the reservation made by the Client, it is obliged to offer the Client an apartment of a similar standard on the same date. If the Client does not accept the change, the Company undertakes to refund all fees paid by the Client for such reservation. This does not apply to circumstances for which the Company is not responsible and which arose as a result of force majeure, i.e. war, earthquake, flood, epidemic, tsunami, fire, decisions of the authorities, etc.

3. The Company is not responsible for any inconveniences incurred during the Customers’ stay related to construction or finishing works that may be carried out on the premises where the apartment is located, as well as around it, interruption of media supply (including electricity, water, central heating), Internet, television, noise emissions from neighboring properties due to reasons beyond the control of the apartment.

4. The Company is not responsible for the loss of items left by the Customer in the apartment, stolen from it as a result of a burglary, damaged as a result of random events, as well as for any damage to the car in a parking space or in the garage.

5. If the Client leaves items that are the property of the Client or third parties in the apartment, no agreement is concluded with the Company for their storage, and the Client is obliged to contact the Company immediately, no later than within 7 days from the end of the stay in the apartment, in order to arrange the details of collecting the items left behind. The Company is not obliged to store or take care of the items of the Client or third parties left in the apartment, however, before removing/destroying them, it is obliged to call the Client to collect the items within a period not longer than 14 days from the date of such call. If the Client fails to collect the items left in the apartment in accordance with the above procedure, these items are considered abandoned by the owner with the intention of getting rid of their property, and the Company is entitled to dispose of/throw away or destroy them.

FINAL PROVISIONS

1. By making a reservation at Figaretti Apartments, the Client agrees to have their personal data placed in the company’s database. The data will be processed solely for the purpose of making the reservation and for marketing purposes, in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Act of 10 May 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000). The registered person has the right to view their data.

2. The regulations apply to all guests staying on the premises of the apartments. In matters not regulated in these Regulations, the provisions of the Civil Code and the Personal Data Protection Act and the provisions of the GDPR will apply.

3. The company reserves the right to change the regulations. Any change will be immediately communicated to guests before their arrival. The version in force of the regulations is the version drawn up in Polish, the presented English version is for information purposes and does not constitute official, binding regulations.

Important telephone numbers: Emergency: 999, Police 997, Fire brigade 998 or emergency number 112.

We wish you a pleasant stay in Krakow! Figaretti Apartments